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HOS Survey Vendors
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HOS Survey Vendors

The Centers for Medicare & Medicaid Services (CMS) developed the Medicare Health Outcomes Survey (HOS) Vendor Program to establish standardized data collection to promote comparability of results across Medicare Advantage Organizations (MAOs). MAOs contract with a CMS-approved HOS survey vendor to administer the survey using a mixed mode (mail and telephone) protocol. To become a CMS-approved HOS survey vendor, an organization must demonstrate that it has the capability, experience, and personnel to collect and report accurate HOS survey results.

Survey vendors administer the HOS using the HEDIS protocol described in HEDIS Volume 6 and adhere to all guidelines in the 2024 Medicare Health Outcomes Survey Quality Assurance Guidelines and Technical Specifications (QAG), including guidelines for protecting member confidentiality and requirements for protocol adherence. The 2024 materials were released in April 2024. For reference, instructions for how to access the 2023 QAG and HEDIS Volume 6 can be found on the HOS website, Survey Administration page.

This table lists the survey vendors that are approved to administer the HOS in 2024, including contact information for the organization’s primary contact. The approved survey vendors successfully completed HOS survey vendor training in Spring 2024.

Center for the Study of Services (CSS)
Alok Shrestha
1625 K St., NW, 8th Floor
Washington, DC 20006
Tel: (202) 454-3055
ashrestha@cssresearch.org
www.cssresearch.org
DataStat, Inc.
Steven Weindorf
3975 Research Park Dr.
Ann Arbor, MI 48108 

Tel: (734) 994-0540, ext.193
sweindorf@datastat.com
www.datastat.com
Press Ganey
Abigail Foster
1173 Ignition Drive
South Bend, IN 46601
Tel: (800) 232-8032
AFoster@pressganey.com
www.pressganey.com
Qualtrics
Allison Zapor
333 W River Park Dr.
Provo, UT 84604
Tel: (248) 344-7572
azapor@qualtrics.com
www.qualtrics.com

For more information, please contact the NCQA HOS Project Team (hos@ncqa.org).

                          

This page was last modified on 06/06/2024

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