The National Committee for Quality Assurance (NCQA) administers the Health Outcomes Survey (HOS) in partnership with the Centers for Medicare & Medicaid Services (CMS). Memos informing survey vendors and Medicare Advantage Organizations (MAOs) of survey administration requirements will be posted here as they are made available. Pertinent documents for the 2023 survey administration year are included below.
Quality Assurance Guidelines and Technical Specifications (QAG) Manuals for DownloadNCQA annually publishes the HOS QAG. The QAG details the requirements, protocols, and procedures for the HOS administration that help to standardize the data collection process across the CMS-approved HOS survey vendors. The HOS QAGs are available for download in PDF format below:
An Addendum to the 2020 HOS Quality Assurance Guidelines and Technical Specifications V2.4 was released in July 2020.
An Addendum to the 2019 HOS Quality Assurance Guidelines and Technical Specifications V2.3 was released in February 2019.
An Addendum to the 2018 HOS Quality Assurance Guidelines and Technical Specifications V2.2 was released in June 2018.
Healthcare Effectiveness Data and Information Set (HEDIS®) Volume 6 Manuals
HEDIS® Volume 6: Specifications for the Medicare Health Outcomes Survey is the operational manual for survey vendors on implementing HOS and HOS-M. Its contents include a review of each survey’s history and administration protocols, the survey instrument and mailing materials, and a description of how the HOS measures are calculated.
The most recent HEDIS Volume 6 manuals are available at no cost from the NCQA Store (https://store.ncqa.org/hedis-quality-measurement/hedis-specifications-for-the-medicare-health-outcomes-survey.html). Copies of older HEDIS publications may be obtained by calling NCQA Customer Support at (888) 275-7585. The HOS and HOS-M survey instruments can be downloaded from NCQA's website (www.ncqa.org/hedis/measures/hos).
This page was last modified on 06/21/2023