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2023 Approved Survey Vendors for Health Outcomes Survey-Modified (HOS-M)

The organizations listed below have successfully met the requirements to administer the 2023 Medicare Health Outcomes Survey-Modified (HOS-M) in 2023.

Contact Information for People with Medicare and Their Families

If you received the HOS-M survey and have questions or concerns about completing it, please use the table below to contact Customer Support for your survey vendor. To determine your designated survey vendor, please refer to the mailing address printed on the last page of the survey questionnaire you received and match it with the same address in the column titled “Survey Vendor Mailing Address” below.

People with Medicare and their families can also reach out to the Centers for Medicare & Medicaid Services (CMS) directly by telephone at 1-800-MEDICARE (1-800-633-4227) or email at HOS@cms.hhs.gov.

HOS-M Survey Vendor Contact Information for PACE Organizations

CMS developed the Medicare Health Outcomes Survey-Modified (HOS-M) Vendor Program to establish standardized data collection to promote comparability of results across Programs of All Inclusive Care for the Elderly (PACE) organizations and Medicare Advantage Organizations (MAO). PACE organizations and MAOs select and contract with a CMS-approved HOS-M survey vendor to administer the HOS-M survey for PACE or Fully Integrated Dual Eligible (FIDE) Special Needs Plans (SNP) for frailty using a mixed mode (mail and telephone) protocol. To become a CMS-approved HOS-M survey vendor, an organization must demonstrate that it has the capability, experience, and personnel to collect and report accurate HOS-M survey results and successfully complete the annual HOS-M Survey Vendor training. The organizations listed below, in alphabetical order, have met the requirements to administer the 2023 Medicare Health Outcomes Survey-Modified (HOS-M).

For more information about the HOS-M and survey vendor training, please contact the National Committee for Quality Assurance (NCQA) HOS-M Project Team (hos@ncqa.org).

This page was last modified on 08/21/2023