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Survey Administration

The National Committee for Quality Assurance (NCQA) administers the HOS in partnership with CMS. Memos informing survey vendors and Medicare Advantage Organizations (MAOs) of survey administration requirements will be posted here from time to time. The following memos publish the MAO and survey vendor requirements for the 2017 administration year:

  • HOS 2017 Survey Administration Plan Memo outlines the MAO survey vendor selection process, MAO reporting requirements, optional reporting, and contains a list of MAOs that are required to participate in HOS during the upcoming survey administration.
  • HOS 2017 Exclusion Memo gives specific requirements for MAO exclusion in HOS reporting and a list of MAOs that are excluded during the upcoming survey administration.
  • HOS-M 2017 Survey Administration Memo outlines the HOS-M plan reporting requirements, optional reporting, sampling process and list of plans that are required to administer HOS-M during the upcoming survey administration.
  • MHOS 2017 Survey Vendor Training Slides outline the goals of the HOS program, program updates, survey vendor requirements, data coding and submission, quality oversight requirements, data management, and any changes in survey administration and project reporting. The vendor training is conducted annually in February.
  • HEDIS® 2017, Volume 6: Specifications for the Medicare Health Outcomes Survey (HOS) and the 2017 Quality Assurance Guidelines and Technical Specifications V2.1 are available in the Methodology section of the Resources page. The publication details the requirements, protocols, and procedures for the HOS administration that help to standardize the data collection process across the CMS-approved HOS survey vendors.
  • The 2016 Quality Assurance Guidelines and Technical Specifications V2.0 are available here.
  • HEDIS® 2016, Volume 6: Specifications for the Medicare Health Outcomes Survey (HOS) is available here. The manual contains background information about the 2016 HOS survey administration.
  • HEDIS® 2015, Volume 6: Specifications for the Medicare Health Outcomes Survey (HOS) is available here. The manual contains background information about the 2015 HOS survey administration.
  • Additional copies of HEDIS® Volume 6 for previous years may be purchased by calling NCQA Customer Support at (888) 275-7585 or via NCQA's Secure Online Order Center (www.ncqa.org).

 

 

This page was last modified on 03/01/2017

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